MR JACKSONS
SHIPPING POLICY – MRJACKSONS
Last Updated: (09/OCT/2026)
At Mr. Jacksons, we are dedicated to delivering your order securely and efficiently. Please read the shipping policy below.
Order Processing and Delivery Timeframes
At Mr.Jackson, we currently ship to customers in the United States, the United Kingdom, Canada, Australia, Italy, Germany, and France. We are committed to delivering your orders promptly and efficiently. Our standard delivery process is as follows:
SHIPPING METHOD | ZONE A: AUSTRALIA, CANADA, UK, USA | ZONE B: EUROPE |
|---|---|---|
FREE SHIPPING: (20-25 business days) Handling time: (1-3 business days) Transit time: (19-22 business days) | Available on orders above $138.00 | N/A |
ECONOMY SHIPPING: (20-25 business days) Handling time: (1-3 business days) Transit time: (19-22 business days) | $20.00 | $25.00 |
STANDARD SHIPPING: (10-15 Business Days) Handling time: (1-3 business days) Transit time: (9-12 business days) | $30.00 | $35.00 |
Order Confirmation and Tracking
- Confirmation Notice: You will receive an email with your order receipt and details as soon as you place your order. Please check your spam folder or get in touch with our customer support staff if you did not receive this email.
- Shipping Notification: We will send you an email with tracking details as soon as your order is shipped, so you can keep an eye on its progress.
Accurate Shipping Information
To ensure timely and accurate delivery, please provide complete and correct shipping details, including:
- Full name
- Permanent residential address
- Contact number
Incomplete or incorrect information may result in delivery delays or returned packages.
Reliable Delivery Partners
To guarantee that your item gets to you quickly and safely, we collaborate with reliable courier providers like FedEx, DHL, UPS, and Skynet. You can give someone else permission to accept your package if you are unable to do so by giving us adequate notice.
International Shipping and Quality Assurance
As an international apparel brand, Mr.Jacksondelivers to customers worldwide across North America, Europe, and Asia-Pacific. To guarantee the highest standards of quality, every garment undergoes rigorous inspection by our Quality Control Team prior to dispatch, regardless of its fulfillment location.
Issues with Delivery
Please get in touch with our customer support team if you have any delivery-related problems, such as delays or an inability to monitor your package. Depending on the situation, we may give a replacement shipment or return credits to your original payment method as part of our commitment to quickly resolving such concerns.
Failure to Accept Delivery & Customs Clearance
If the parcel has been shipped and the courier company attempts to contact the customer before delivery, but the customer does not respond to calls or refuses to accept the parcel, the store will not be responsible for the package being destroyed. The same policy applies if the customer does not respond to multiple follow-up emails or refuses to accept their parcel from the customs clearance facility in their region.
📞 Contact Us
For any shipping-related questions, please reach out to us:
Email: info@mrjacksons.com
Phone: +1 (514) 994-9353
Response Time: 48 Business Hours
Support Days: Monday – Friday
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
BUSINESS ADDRESS: 4862 rue Perron, Pierrefonds, H9A 3E5