Shipping Policy

At Mr. Jacksons, we aim to make your shopping experience simple and reliable from checkout to delivery.

This Shipping Policy explains how orders placed through mrjacksons.com are processed and delivered.

1. Order Processing

  • Orders are generally processed within [1–3 business days] after payment has been successfully received.

  • Orders placed on weekends or Canadian public holidays may begin processing on the next business day.

  • During sales, launches, holidays, or periods of unusually high order volume, processing may take longer.

  • If there is a significant delay affecting your order, we will make reasonable efforts to communicate the delay to you.

2. Shipping within Canada

  • Mr. Jacksons ships to eligible Canadian addresses.

  • Estimated delivery times depend on the destination, shipping method selected at checkout, and the carrier used.

  • Typical delivery estimates are:

    • Standard Shipping: [3–7 business days]

    • Express Shipping: [1–3 business days]

  • Delivery estimates are provided for guidance only and are not guaranteed unless expressly stated otherwise.

3. Shipping Charges

  • Shipping charges are calculated and displayed during checkout based on factors such as:

    • Delivery destination

    • Package size and weight

    • Selected shipping method

    • Current promotional offers

  • Any applicable free-shipping promotion will be subject to the conditions stated at the time of purchase.

4. Order Tracking

  • When tracking is available, you will receive tracking information by email after your order has been shipped.

  • Tracking information may take some time to become active after the carrier receives the package.

  • Once an order has been handed to the shipping carrier, delivery timing is primarily controlled by the carrier.

5. Incorrect Shipping Information

  • Customers are responsible for providing accurate and complete shipping information at checkout.

  • If an order is returned to Mr. Jacksons because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

  • Please contact us as soon as possible if you notice an error in your shipping address.

6. Delayed Orders

  • While we work with reliable shipping providers, delivery delays may occur due to circumstances outside our reasonable control, including:

    • Weather conditions

    • Carrier delays

    • Transportation disruptions

    • Holidays

    • Labour disruptions

    • Customs processing

    • Incorrect or incomplete address information

    • Natural disasters

    • Other unforeseen events

  • Mr. Jacksons cannot guarantee a specific delivery date unless a guaranteed delivery service has been expressly offered.

7. Lost or Stolen Packages

  • If tracking indicates that your package has been delivered but you cannot locate it, please:

    • Check around your property and with household members or neighbours.

    • Check whether the carrier left the package in a safe location.

    • Contact the shipping carrier using the tracking information.

    • Contact Mr. Jacksons if you require further assistance.

  • Mr. Jacksons may investigate delivery issues with the carrier where appropriate.

8. Damaged Packages

  • If your package arrives visibly damaged, please contact us as soon as reasonably possible and provide photographs of:

    • The shipping package

    • Shipping label

    • Damaged packaging

    • Damaged product

  • We will review the situation and determine the appropriate resolution under our Return & Refund Policy.

9. International Shipping

  • International shipping may be available for selected destinations.

  • Where international shipping is offered, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

  • These charges are generally outside Mr. Jacksons’s control.

  • International delivery times may vary considerably depending on destination and customs processing.

10. Shipping Restrictions

  • Certain products or destinations may be unavailable for shipping due to carrier restrictions, legal requirements, operational limitations, or other circumstances.

  • If we are unable to ship an order to the address provided, we will contact you regarding available options.

11. Contact Us For questions regarding your shipment, please contact:

  • Mr. Jacksons

  • Website: mrjacksons.com

  • Email: info@mrjacksons.com (Aap chahein toh isko bhi apni email ke mutabiq badal sakte hain)

  • Phone: 1-514-923-9693 | 1-514-685-9353

Please include your order number when contacting us about an existing order.